Sky Data Vault

The Customer’s existing backup service was not performing to expectations, causing file and folder recovery to take as many as 2-3 days to complete. The situation resulted in the internal IT Department being pressured by Executive Management to resolve the delays. Additionally, the backup provider’s customer service was not responsive and the Customer felt they were “treated like a number.” Upon further review, the Customer noticed that the cost of the service increased annually with no upgrades or changes in service.

Agent had a successful track record with traditional telephony and connectivity services, but had been looking for a way to start addressing customer needs in Cloud Services. Agent was introduced to Sky Data Vault (SDV) and our portfolio of Cloud Services - BaaS, MDRaaS, and BitC (our version of IaaS). Agent decided to send an email blast to all of their existing customers to let them know they had added these new Cloud Services to their portfolio. Within an hour, a customer responded.

A small home health care provider needed a HIPAA compliant, secure backup solution immediately. Sky Data Vault helped the agent correctly assess their need and ran a seamless implementation from start to finish. The client [...]