Simple Sales Process Leads to Easy Decision for Customer
The Customer’s existing backup service was not performing to expectations, causing file and folder recovery to take as many as 2-3 days to complete. The situation resulted in the internal IT Department being pressured by Executive Management to resolve the delays. Additionally, the backup provider’s customer service was not responsive and the Customer felt they were “treated like a number.” Upon further review, the Customer noticed that the cost of the service increased annually with no upgrades or changes in service.