Save of the month:
We’re introducing a new monthly item – Save of the month.
This month, one of our clients, a professional staffing agency, was hit with a Cryptolocker, infecting their computers and encrypting all of the data on their hard drives. Thankfully, they are a Managed DRaaS client of ours. After a few minutes on the phone with them, we were able to implement a Bare Metal Restore technique, wiping the infected servers and restoring information from their local Sky Data Vault device. With our full support and guidance, the client’s servers were up and running again within the predicted Recovery Time Objective (RTO), avoiding a hefty bitcoin ransom and costly downtime for the client. The client’s customers had no idea there had ever been a problem and business is back up as usual. Disaster recovery works!
Frank conversations with MDRaaS prospects:
Do you find that prospects have a long list of reasons for why they don’t think they need MDRaaS? Maybe they are “already in a data center,” or “have a plan in place that works well.” Maybe they “have no budget” or “have an IaaS provider who handles this for them.” Whatever the reason, people can be quick to dismiss what they don’t understand. The way to reach them is to explain the service you’re providing in a way that they do.
We’ve made these conversations easier for you by compiling an infographic of the top eight objections you might hear on your sales calls and how to redirect them. To be frank, it’s easier than you think. With this guide, you’ll be able to navigate these client concerns with ease. Test it for yourself by emailing us. We’ll send a copy to your inbox. Print it out, put it up on your office bulletin board, or send it around to your team. Have a question that our infographic doesn’t answer? Our awesome team is just a phone call away. We are more than happy to help you navigate the MDRaaS waters and look forward to hearing from you.
In an awesome triumph for Sky Data Vault, we are thrilled to announce that we have been awarded the “100% AWESOME” rating from our customers in 2018. We have clients rate our service after we close each service ticket. This year, every single rating was “Awesome.” Why? Partly because for the second year in a row, we averaged fewer than one ticket per client for the year. That means things ran smoothly and when something went wrong, it was quickly set right. This is a giant feat relative to our competitors. We think that’s awesome too. A very special thanks to our awesome disaster recovery team and their commitment to our partners, and to our customers for guiding us towards this achievement. We could not have done it without you.
We are extremely grateful for all of our new partners and clients this year and can’t wait to grow with you in 2019.
Curious about data or disaster recovery? Having trouble with some of the jargon we use? Just ask us! Email us and one of our awesome team members will walk you through any questions you may have to better prepare you for the new year. Until then, have an awesome holiday!