0108, 2021

Simple Sales Process Leads to Easy Decision for Customer

January 8th, 2021|

The Customer’s existing backup service was not performing to expectations, causing file and folder recovery to take as many as 2-3 days to complete. The situation resulted in the internal IT Department being pressured by Executive Management to resolve the delays. Additionally, the backup provider’s customer service was not responsive and the Customer felt they were “treated like a number.” Upon further review, the Customer noticed that the cost of the service increased annually with no upgrades or changes in service.

0921, 2020

Agent Sells Cloud Service with One Email

September 21st, 2020|

Agent had a successful track record with traditional telephony and connectivity services, but had been looking for a way to start addressing customer needs in Cloud Services. Agent was introduced to Sky Data Vault (SDV) and our portfolio of Cloud Services - BaaS, MDRaaS, and BitC (our version of IaaS). Agent decided to send an email blast to all of their existing customers to let them know they had added these new Cloud Services to their portfolio. Within an hour, a customer responded.

0521, 2020

Beyond the Band-aid

May 21st, 2020|

Most businesses turned to quick band-aid fixes to solve virtual work issues during COVID-19 stay-at-home orders, including virtual private networks (VPN), video conferencing, and VOIP solutions that forward work calls to the team at home. [...]

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