SDV Provides a Large-scale Backup and Disaster Recovery Solution with Cost Certainty to a Rapidly Growing County in the Mountain West
The Customer
The Customer is the fastest-growing county in the Southwest United States, with nearly 100,000 residents.
The Challenge
The Customer, who was responsible for safeguarding the County’s more than 125 TB of data, was very unhappy with their current supplier. They had renewed their contract with their current supplier only six months prior and had just been notified that, notwithstanding that renewal, their costs would increase by almost 50%.
In addition, the Customer had recently learned of new mandates from the County Attorney’s office, which would substantially increase the retention time on specific systems and, thus, further increase storage needs and overall costs. For guidance, they turned to their trusted Technology Advisor.
The Solution
The Technology Advisor worked with a Solutions Engineer from their Technology Service Distributor to provide SDV with the relevant background needed to address the Customer’s needs holistically and was confident in SDV’s ability to deliver an all-encompassing solution aligned with the County’s budget and timeline.
During several in-depth Discovery Calls, SDV’s team of engineers assessed the Customer’s production environment and current data protection and recovery strategy. SDV collaborated with the Customer to classify server by server, which systems were mission-critical and required Disaster Recovery and which systems were better suited for BaaS.
Since the Customer already utilized Veeam for backups, SDV, as a Veeam Service Provider, proposed a comprehensive managed BaaS and DRaaS solution leveraging Veeam technology and worked with the Customer to determine the appropriate recovery points.
The SDV team supported the Customer as they navigated the budget approval process and accommodated their compressed timeline.
The Outcomes
Customer Outcomes
- Appropriately Tiered Solution: To optimize resources and manage budgets, the Customer worked closely with SDV to design a tiered data protection solution, ensuring that each server in their environment had the proper level of protection.
- Predictable Cost Model: The Customer did not have to worry about unpredictable price hikes and benefited from a fully transparent monthly fee. This brought much-needed flexibility and cost control to the Customer’s IT operations.
- Satisfied Retention Mandates: SDV’s flat fee model based on Service Tiers made it easy to satisfy the County Attorney’s retention mandates without fear of fluctuating costs.
Technology Advisor Outcomes
- Strengthened Client Relationship: The Technology Advisor reinforced their role as a trusted partner by effectively addressing the Customer’s immediate concerns and recommending a unique solution provider to provide a custom and comprehensive solution with price certainty.
- Reputation Enhancement: Elevated the Technology Advisor’s reputation in the industry as a go-to expert for complex data protection challenges.
- Expansion Opportunities: Opened avenues for further engagement and services as the Customer evolves and grows.